Follow the trail
Topic Reviews are about taking particular area and rounding up what is available to help you get to grips with the subject. This one covers HR, personnel management etc.
Books and manual on this topic are now on the Buy Books Direct page - checklists and research notes remain below.
Other people management related pages on VolResource include:
- Managing people starting points.
- Change management under Organisational Management.
- Employment: terms and conditions, work-life balance.
- Check out the Training pages, in particular Training Resources.
- Sample Documents: Person Specification for Recruitment purposes; Induction checklist; also Policies and Procedures Checklist for other issues you ought to consider.
Most of these don't just apply to staffing matters, but it is often where you come across them first.
and Human Rights Commission (created by merger of Commission for Racial Equality,
Disability Rights Commission and Equal Opportunities Commission).
- SCVO's Equalities
- Race On The Agenda (ROTA) is
a policy development information and research service for the Black
voluntary sector in London.
Gender equality issues, including pay parity.
- Equality Commission for Northern
Ireland Took over the functions of Commission for Racial Equality
for Northern Ireland, the Equal Opportunities Commission for Northern
Ireland, the Fair Employment Commission and the Northern Ireland Disability
- The government's Disability
- Business Disability Forum is funded and managed by member organisations,
to "make it easier to recruit and retain disabled employees and
to serve disabled customers".
- Harassment Law UK This web site has been designed to provide practical information and relevant web links for anyone who is the victim of harassment or who has been wrongly accused of harassment, whether it is racial or sexual harassment, or bullying at work.
- ACEVO#, the chief executives
body, has set up an Employee Assistance Programme service, working with
Worklife Support. This provides employee (and their families) access
to such things a cousnelling, advice services (legal, debt etc), career
and job support, management consultation and coaching. Phone 020 7554
5200, email: firstname.lastname@example.org
- Chartered Institute of Personnel and
Development for professional personnel practitioners. Info on the
site for non-members is restricted, but worth checking, especially their
You can also book their short courses online, but they aren't cheap.
From £200 plus VAT for organisational membership (1 rep, less
than 250 employees, at Mar 04), this could be a good way of getting
access to personnel information on a regular basis. CIPD House, Camp
Road, London, SW19 4UX, phone 020 8971 9000, email: email@example.com
- Croner have various materials
available online but less freely available material
than there used to be.
- The HR Council for
the Voluntary/Non-profit Sector is the home of the HR
Toolkit, which "offers practical tools and information on human
resources management". A Canadian site, so legal issues will
obviously differ but material will be of interest.
- Fenman has a wide range of relevant
training resources. Phone 01353 665533, email: firstname.lastname@example.org
- GetFeedback provides an online
HR questionnaire facility - for appraisals, team development etc.
- Institute of Employment Rights
bills itself as 'a think tank for the labour movement', 'acting as a
focal point for the spread of new ideas on the field of labour law'.
- Investors in People There is
a perception that signing up for IiP is only for the larger organisation,
as it involves a fair bit of paper work. It is about improving peoples
performance, flexibility and motivation, particularly in times of change.
At Jan 01, there are some 366 charitable organisations with the standard,
which has 4 key principles: commitment to develop employees to
achieve business goals and targets, planning to review training
and development needs required in context of the business, action
assuring relevant step are taken to meet the needs, evaluation
measuring the outcomes of training and development for individuals and
- London Voluntary Service
Council has PEACe: Advice and Conciliation service for personnel
and employment matters for London's voluntary organisations. Phone advice
free, hourly rates related to group size; phone 020 3349 8921, email:
email@example.com Other larger CVS may have similar facilities.
- OneClickHR (link problem Sep 2013) An online bureau
for employee info management - recruitment, safety, admin, pay etc.
- PeterHoney.com Online
questionnaires and e-learning modules on personal development. (That's
Honey as in Honey and Mumford Learning Styles).
- SCVO in Scotland and the other national umbrella bodies have people management sections on their websites.
- Trades Union Congress - TUC Their
site has information on employment rights, health and safety etc. as
well as the organising/joining trades union information you would expect.
- Maybo Managing Conflict and Violence in the Workplace has taken over a previous web site. Looks like it still has useful resources on the subject.
NCVO will send you model standard and fixed term employment contracts if you send an sae to the Helpdesk, NCVO, Regent's Wharf, 8 All Saints Street, London, N1 9RL (phone 0800 2798 798).
Chancellor Formecon is one of a number of commercial organisations providing a variety of Personnel Management forms, posters, manuals etc. Minimum quantities can be a pain, but quality is fairly reliable. Phone 01270 507300, email: firstname.lastname@example.org
CIPD research (Feb 00) found an average absence rate in the voluntary sector of 1 in 20 working days (5%), compared with 1 in 30 elsewhere. 37 per cent of absences were down to 'Monday morning blues'. (Quoted in ThirdSector, 22/3/01)
Voluntary Sector Workforce Development Plan, published Voluntary Sector National Training Organisation, Feb 01, (see Training Resources or NewsReview) includes a round-up of useful statistics for the sector in England/Wales/Scotland (most from Skills Matter report):
20% of staff are managers and administrators, 18% in clerical occupations.
25% are educated to degree level, compared with 23% in public sector, 10% in commercial.
A third of organisations with paid staff reported difficulties filling posts, particularly managerial.
Skills gaps identified: 44% had some amongst current employees; 50% lacked understanding of effective IT use; 40% planning and forward thinking skills missing; 38% basic IT skills; 48% fundraising.
Limited recruitment pool in rural areas.